Last Updated: 16th July 2019
Kooker is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website/Application, and then you can be assured that it will only be used in accordance with this privacy statement.
Kooker may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Information that is or may be collected from you
We use your first and last name to make your experience with Kooker seamless.
We use your email ID for sending any transactional messages, receipts, and occasional promotional communication from Kooker.
We may use your phone number to verify your identity, connect you to our Chef and for communication between Chef, Our Partners and you.
We may use your location info as provided by you through the website to find the nearest Chef.
We may use your phone’s IMEI number, as provided by you, to identify your device uniquely in our system, to help us diagnose any issues, and to prevent account fraud.
We use analytics tools to understand your usage of the Kooker website and our services to better your experience with us.
We use financial info such as authorization of payment wallets and other forms of payment providers to help you pay online for our services. Any and all online transactions on Kooker are handled by our payment partner and secured by them with the best security measures available.
We store and use user-generated content to make your experience seamless, to help them provide feedback, review our services and get help in relation to the usage of our services.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping;
Improving our Services;
We may periodically send promotional emails, SMS or push notifications about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
However, you are solely responsible for the confidentiality of any password and other account information that you create in order to access or use the Website. You agree to notify us immediately on any unauthorized use of your account, user name, or password. You also agree that Kooker is not liable in any manner for any loss that you may incur as a result of any third party using your password, either with or without your knowledge. You are solely liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents, and representatives due to misuse of your account or password. You will not under any circumstances use the account, username, or password of someone else at any time.
You are prohibited from violating or attempting to violate any security features of any of our Website, including, without limitation: (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of any of our Website/ Application or any associated services, system or network, or to breach security or authentication measures without proper authorization; (c) using any automated process or service (such as, by way of example only, any spider, robot, or automated searching or “scraping” tool) to monitor, access or copy any content from any Website; (d) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Website, overloading, initiating or facilitating any “denial of service” attack, “flooding,” “spamming,” “mail bombing,” or “crashing;” (e) using any our Website or servers to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using any our Website; or (g) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Kooker in providing the Website/ Application or our Services. Any violation of system or network security may subject you to civil and/or criminal liability and will result in a loss of your ability to access and use the Website.
Debit/ credit card details
You agree, understand and confirm that the credit card details provided by you for registering as this Website will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. Further, the said information will not be utilized and shared by us with any of the third parties unless required by law, regulation or court order.
A cookie is a small file which asks permission to be placed on your computer’s hard
drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Link to other websites
Our Application /Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Notwithstanding the above, we confirm that we shall at all times be in full compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
If you have a complaint about Kooker’s privacy practises you should write to us at:
Cuisinier Arcon Pvt. Ltd.
Address: #401, Janaki Ramchandra, Sadashiv Peth, Pune 411030
We will take reasonable steps to work with you to attempt to resolve your complaint.